We agree that unfortunately your computer was not in a sound condition unfortunately. However, we are sorry for the fact that we cannot provideaccept the product for a refund and will not offer a replacement for this situation since your purchase was made more than 3 days (...).
If you wish to have some repair on the computer, you can directly contact the lenovo repair service hotline. Since they offer warranty for customers, you can enjoy their service for free. And if you have other questions, please contact our customer service hotline 26554785.
Dear Ms Chan,
Thank you for you letter of 7th March 2011.
We agree that unfortunately your computer was not in a sound condition unfortunately. However, we are sorry for the fact that we cannot provide accept the product for a refund and will not offer a replacement for this situation since your purchase was made more than 3 days (...).
If you wish to have some repair on the computer, you can directly contact the lenovo repair service hotline. Since they offer warranty for customers, you can enjoy their service for free. And if you have other questions, please contact our customer service hotline 26554785.
Yours sincerely,
Ho Tin Yip